The supported OS is always shown on the package. We have some problems with your product. Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? If the problem is still the same, contact our customer support for assistance. How do I solve this problem?
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Genius NetScroll Laser Drivers Download – DriversGuru
Can you send me the driver? Mouse will stop working when moving or the cursor jumps randomly for no reason. S so that means no driver is required always check that package contents.
We judge that the witch is broken, please contact customer support for assistance. One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. Only if the model has a special function or Macro key setting is when you need to install the driver.
If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver. What can I do?
Genius Netscroll 620 Laser Wireless Mouse
The mouse is not detected. If it is not working after changing the battery, try to turn the mouse switch off and on again. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet.
Some devices venius additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. The mouse sensor data read performance will be impacted. Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems.
We have some problems with your product.
Genius Download Center
Unfortunately, we do not offer global warranty on neetscroll products. The dongle, KB, and mouse require a code pairing process.
Check if your device nftscroll a plug-n-play device or not. Please try to change a new battery first if needed. Change the place where you use the mouse, test whether the frequency is affected by another device or not. We appreciate your feedback for your Genius product user experience.
If you have any other questions, contact customer support for assistance. It is brand new, I bought it from Amazon, how do I get a replacement? Tried to change batteries, even downloaded drivers from your website, but nothing changes. I need a service manual to check for potential problems, so can repair it ourselves.
But if it is not a wireless mouse, the mouse is broken. Check if your laptop recognizes the mouse or not in the Device Manager. I bought a Genius product seven days ago. Try to change the battery first.
But if your mouse is a wire mouse, the mouse is broken. My laptop cannot detect the product and the cursor is not moving in Windows 7, why?
Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected. What is your global warranty on your products?
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance. The supported OS is always shown on the package.